Before you return a Karishma product, please take a moment to understand how our products are made. All our products are printed by traditional artisans resulting in each product being unique and slightly different from each other. Most of the processes are manual; hence if there are any irregularities which may occur are characteristic of the process and not counted as a defect.
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at care@shopkarishma.com within 48 hours of receiving the order.
Without the opening video refunds, exchange or returns will be not be entertained. Please record your video while opening the parcel. While making the video proper name slip and docket number should be visible.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact.
Return Policy:
- Only Exchanges are accepted, no Returns.
- Each order is eligible for an exchange only once.
- Exchange can be of the same product (based on availability) or a different product of the same value.
- Exchange can also be possible on higher value products where the difference amount shall be paid.
- We only offer refunds in terms of Store credit which is valid for 12 months from the date of issue.
- Request to be made within 48hrs of order delivery with the parcel opening video and images of the issue on the product explaining the reason for the exchange request.
- The product bought will only be accepted for exchange if informed within 48hrs after the delivery and are in perfect condition with no damage, stains or marks. The Karishma team holds the right to not accept returns in case the product is used or damaged by the customer.
- No Returns or Exchanges for Discounted/Sale products
- Shipping charges are non-refundable
- Parcel sent to us without a prior email will not be accepted.
Return Request Process:
Request to be made within 48hrs of order delivery with the parcel opening video and images of the issue on the product explaining the reason of exchange request have to be sent to us via email on care@shopkarishma.com
Without the opening video refunds, exchange or returns will be not be entertained. Please record your video while opening the parcel. While making the video proper name slip and docket number should be visible.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact.
Returns will not be initiated under the following conditions:
- Proper Unboxing Video Is Not Submitted. If The Parcel Is Opened, Already, Return Will Not Be Entertained.
- Product Is Damaged Due To Misuse/Overuse.
- The Original Packaging Including, Price Tags, Labels, Original Packing, Freebies And Other Accessories Or If Original Packaging Is Damaged.
- Serial Number Is Tampered With.
- Product Is Used Or Altered.
- If Request Is Initiated After 2 Business Days Of Order Delivery.
- Free Product Provided By Brand.
The company holds the authority to make the final decision in any case.
